1. Service Area
So Smooth Logistics primarily serves Las Vegas, Henderson and surrounding areas. Service outside the normal operating area may be available by specific arrangement.
2. Available Service Categories
- Same-Day: pickup and delivery targeted for the same service day.
- STAT / Priority: expedited handling subject to availability and acceptance.
- Scheduled: service planned for an agreed date or time window.
- Direct: point-to-point delivery with routing appropriate to the accepted service.
- Multiple Stops: coordinated pickup/delivery routes involving multiple locations.
- Recurring Business Delivery: scheduled recurring routes established by agreement.
3. Requesting Service
Customers may request service through our website, telephone, email or another approved communication method.
A request is not confirmed until So Smooth Logistics accepts it.
4. Information Required
Customers should provide accurate:
- pickup address;
- delivery address;
- pickup and recipient contact information;
- requested timing;
- item description where necessary;
- approximate size/weight when relevant;
- access instructions;
- special handling requirements;
- regulatory or temperature requirements where applicable.
5. Pickup Readiness
Items should be properly packaged, documented and ready for release when the courier arrives. Delays may result in waiting charges or schedule changes.
6. Packaging Standards
Unless packing services are expressly agreed upon, customers are responsible for secure and lawful packaging suitable for normal transportation conditions.
7. Labels and Documentation
The customer is responsible for required shipping papers, recipient information, labels, regulatory markings and supporting documentation unless So Smooth Logistics expressly agrees otherwise.
8. Inspection and Refusal
So Smooth Logistics may ask reasonable questions concerning shipment contents and may refuse or discontinue transportation where the shipment appears unsafe, unlawful, improperly packaged, materially misdescribed or outside the capabilities agreed for the service.
9. Hazardous or Regulated Materials
Hazardous materials, infectious substances, biological materials, dry ice and other regulated materials must be disclosed before dispatch.
Acceptance of ordinary courier work does not constitute acceptance of regulated materials.
10. Medical Deliveries
Medical-related assignments may be subject to additional handling, documentation, training, packaging, temperature, privacy or chain-of-custody requirements.
Acceptance is determined assignment by assignment based on the nature of the shipment and applicable requirements.
11. Temperature-Sensitive Items
Customers must disclose required temperature ranges and handling requirements before service is accepted.
Temperature monitoring, refrigerated transport, frozen transport or other specialized controls are provided only when expressly agreed.
12. Chain of Custody
When chain-of-custody service is required and accepted, documentation may record transfer points, dates/times, responsible persons and other relevant custody information.
13. Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, the location is closed, access is denied, information is incorrect or another condition prevents completion, we may seek customer instructions.
Waiting, redelivery or return charges may apply.
14. Unattended Deliveries
Items will not be intentionally left unattended when a signature, chain-of-custody transfer, special handling protocol or customer instruction requires handoff to an authorized recipient.
15. Proof of Delivery
Available proof of delivery may include:
- delivery timestamp;
- recipient name;
- signature where requested;
- electronic delivery confirmation;
- photographic confirmation where appropriate;
- other service-specific documentation.
16. Estimated Times
Traffic, weather, construction, road closures, venue security, loading conditions and other operational circumstances can affect completion times. Unless specifically guaranteed in writing, estimated times are not guarantees.
17. Waiting and Detention
Excessive waiting at pickup or delivery locations may result in additional charges. Customers should ensure shipments and recipients are ready whenever practicable.
18. Changes After Dispatch
Changes to addresses, routing, service level, stops or handling requirements after dispatch may change pricing and completion estimates.
19. Cancellations
Cancellation fees may apply when resources have already been committed, a courier has been dispatched, travel has begun or costs have been incurred.
20. Returns
Undeliverable shipments may be returned to the sender or another authorized location. Return transportation may be separately chargeable.
21. Loss or Damage Reporting
Report suspected loss or damage as soon as reasonably possible. Preserve packaging and relevant evidence until the matter has been reviewed.
22. Recurring Routes
Recurring routes may be governed by a separate written schedule or service agreement establishing route frequency, pricing, holidays, cancellation, documentation and other operating requirements.
23. Service Suspension
We may decline or suspend service for safety concerns, unlawful requests, material nonpayment, abusive conduct, repeated inaccurate shipment information or other substantial violations of applicable terms.
24. Customer Support
Delivery requests:
contact@SoSmoothLogistics.com
General information:
info@SoSmoothLogistics.com
Phone: 310-972-1264