1. Scope
This Privacy Policy applies to information collected through SoSmoothLogistics.com (the “Site”) and information submitted in connection with website inquiries and delivery requests.
2. Information You Provide
Depending on how you interact with us, we may collect:
- name;
- business or organization name;
- email address;
- telephone number;
- pickup location;
- delivery location;
- requested service type;
- requested timing;
- delivery instructions and request details;
- communications you send to us;
- other information you voluntarily provide.
3. Information Collected Automatically
Our hosting infrastructure and website systems may automatically receive standard technical information associated with a request, such as IP address, request time, browser or device information, requested pages and server/security logs.
Technical information may be used for security, troubleshooting, fraud prevention, website operation and recordkeeping.
4. How We Use Information
We may use information to:
- respond to delivery requests and inquiries;
- prepare quotes;
- communicate regarding requested services;
- coordinate pickups and deliveries;
- maintain service and transaction records;
- provide customer support;
- detect spam, fraud, abuse and security threats;
- maintain and improve the Site;
- comply with applicable law;
- establish, exercise or defend legal rights;
- operate and administer So Smooth Logistics.
5. Website Delivery-Request Records
Information submitted through our delivery-request form may be transmitted to designated business email systems and retained in server-side business records for operational, security, troubleshooting and recordkeeping purposes.
6. Information We Ask You Not to Submit
Do not submit the following through the general website delivery-request form:
- protected health information (PHI);
- patient diagnoses;
- medical records;
- laboratory results;
- Social Security numbers;
- bank-account credentials;
- payment-card numbers;
- passwords;
- government identification numbers unless specifically requested through an appropriate process;
- other unnecessary highly sensitive information.
7. Healthcare Information
The general Site is not intended to function as an electronic medical record system, patient portal or general repository for protected health information.
Healthcare organizations requiring specialized privacy, chain-of-custody or information-handling arrangements should contact So Smooth Logistics before transmitting sensitive information or tendering regulated materials.
8. Disclosure of Information
We may disclose information when reasonably necessary to operate the requested service, including to categories of recipients such as:
- hosting and technology providers;
- email and communications providers;
- authorized couriers, personnel or service providers involved in fulfilling a request;
- professional advisers where reasonably necessary;
- governmental or law-enforcement authorities when legally required;
- successors in connection with a lawful merger, acquisition, restructuring or transfer of business assets.
We do not authorize service providers to use information for unrelated purposes merely because they process information on our behalf.
9. Sale of Personal Information
So Smooth Logistics does not currently sell personal information collected through its delivery-request form for monetary consideration.
If our practices materially change, we will update this Privacy Policy and provide rights or notices required by applicable law.
10. Nevada Privacy Requests
Nevada residents may contact us regarding privacy rights available under applicable Nevada law.
Our designated privacy request address is: info@SoSmoothLogistics.com.
Please include:
- your name;
- the email address associated with your interaction;
- the nature of your request;
- enough information for us to reasonably identify the relevant records.
We may need to verify a request before acting on it and may retain information necessary to document the request and our response.
11. Reviewing or Correcting Information
You may contact us to request review or correction of personal information you previously submitted through the Site. We will evaluate requests subject to applicable law, legitimate business recordkeeping needs, security, fraud-prevention obligations and legal requirements.
12. Cookies and Similar Technologies
The Site may use technologies necessary for normal website operation, security, performance or functionality.
If we later introduce analytics, advertising or other technologies that require additional disclosures or consent under applicable law, this Policy and our website practices may be updated accordingly.
13. Third-Party Tracking
So Smooth Logistics does not intentionally authorize third parties to use the general delivery-request form to build profiles of visitors for cross-site behavioral advertising.
Third-party resources embedded in or linked from the Site may operate according to their own privacy practices.
14. Data Retention
We retain information for periods reasonably necessary for purposes such as:
- responding to requests;
- providing and documenting services;
- customer service;
- billing and accounting;
- fraud and security prevention;
- dispute resolution;
- legal and regulatory compliance.
Retention periods may vary according to the nature of the information and the reason it was collected.
15. Data Security
We use reasonable administrative, technical and operational measures appropriate to the nature of the information we maintain.
However, no Internet transmission, email service, storage system or security measure can guarantee absolute security.
16. Data Minimization
We encourage customers to provide only information reasonably necessary to request and coordinate a delivery. Sensitive information should not be included merely because a free-text field is available.
17. Children's Privacy
Our commercial courier services are not directed to children under 13, and we do not knowingly design the Site to collect personal information from children under 13.
18. External Websites
Links to third-party websites are provided for convenience. Their collection, security and privacy practices are governed by their own policies.
19. Business Transfers
Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets or similar business transaction, subject to applicable law.
20. Legal Requests and Protection
We may preserve or disclose information when reasonably necessary to comply with legal process, respond to lawful governmental requests, protect rights or safety, investigate suspected misconduct, or establish or defend legal claims.
21. Changes to This Policy
We may update this Privacy Policy as our services, technologies or legal requirements change.
The effective date at the top of this page identifies the current version. Material changes may also be communicated through the Site or another reasonable method when appropriate.
22. Contact Us
So Smooth Logistics
Las Vegas / Henderson, Nevada
Phone: 310-972-1264
Privacy requests:
info@SoSmoothLogistics.com
Delivery inquiries:
contact@SoSmoothLogistics.com